Privacy Policy

1. Introduction

At VenePass, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (venepass.com), our mobile application, and our tourism pass services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal information: full name, email address, phone number, nationality, and identification document when you register or purchase a pass.
• Payment information: credit or debit card details, processed securely through our certified payment providers. VenePass does not store your complete card details.
• Usage information: data about how you interact with our website and application, including pages visited, browsing time, device used, and IP address.
• Location information: when you activate location services to use your digital pass at attractions.
• Partner attraction information: if you are an attraction operator, we collect your business data, including business name, tax ID, address, and representative contact details.

3. How We Use Your Information

We use your information for the following purposes:

• Process and manage tourism pass purchases.
• Validate your identity when using the pass at attractions.
• Send you purchase confirmations, service updates, and important notifications.
• Improve our services, website, and user experience.
• Generate anonymous statistics about attraction usage for our partners.
• Communicate special offers and promotions, only if you have given your consent.
• Comply with applicable legal and regulatory obligations in Venezuela.

4. Sharing Information with Third Parties

VenePass does not sell your personal information. We may share data with:

• Partner attractions: we share your name and pass code to validate your entry.
• Payment providers: to process transactions securely.
• Technology service providers: who help us operate the platform (hosting, analytics, email).
• Legal authorities: when required by law or to protect our legal rights.

5. Data Security

We implement technical and organizational security measures to protect your information, including SSL/TLS encryption for all communications, secure storage on protected servers, restricted access to personal data only to authorized personnel, and periodic security audits. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your language preferences, analyze site traffic, and personalize content. You can configure your browser to reject cookies, although this may affect some site functionalities.

7. Your Rights

As a user, you have the right to:

• Access your personal data that we have stored.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw your consent for marketing communications.
• Request a copy of your data in a portable format.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, generally for a period of 3 years after your last interaction with our services, or as required by Venezuelan law.

9. Minors

VenePass does not intentionally collect information from minors under 18 years of age without the consent of a parent or legal guardian. Passes for minors must be purchased by a responsible adult.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes through our website or by email. We recommend reviewing this page periodically.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at: [email protected]